UPMC orthopedic pathway redesign

The Gist

Funded by Microsoft and in collaboration with University of Pittsburgh Medical Center South Side Campus, the aim of this project was to explore issues of health and wellness, and how technology can play a part in improving the daily life and long term well being of people.

My team and I studied and interacted with the orthopedic patients at UPMC South Side, and developed a beside communication hub that linked to other staff communication devices within the ward. Our design helped to improve three areas of communication that we noticed had some problems: the communication tools used, the communication itself, and the communication follow-through.

Process

Territory map

Patient flow, from surgery to discharge

Experience collage from a research participant

Journal entry from a research participant

Findings from exploratory research

Initial concept sketches

How our concepts work in the context of the hospital ward. /sketches by Justin Rheinfrank

Current service blueprint: how the service to request a leg exerciser currently works

Ideal service blueprint: how the service to request a leg exerciser should work

Territory map
Patient flow, from surgery to discharge
Experience collage from a research participant
Journal entry from a research participant
Findings from exploratory research
Initial concept sketches
How our concepts work in the context of the hospital ward. /sketches by Justin Rheinfrank
Current service blueprint: how the service to request a leg exerciser currently works
Ideal service blueprint: how the service to request a leg exerciser should work
Territory map thumbnail
Patient flow, from surgery to discharge thumbnail
Experience collage from a research participant thumbnail
Journal entry from a research participant thumbnail
Findings from exploratory research thumbnail
Initial concept sketches thumbnail
How our concepts work in the context of the hospital ward. /sketches by Justin Rheinfrank thumbnail
Current service blueprint: how the service to request a leg exerciser currently works thumbnail
Ideal service blueprint: how the service to request a leg exerciser should work thumbnail

Our solution

Flip through our final presentation here: